Your denial notice should explain the reason. Match it to the table below, fix the issue, then reapply or respond as the notice instructs.
Common reasons and fixes
| Reason | What to do |
|---|---|
| Someone in your household already has Lifeline | Transfer that benefit instead (guide), or complete the household worksheet if you're a separate household (rule) |
| Identity couldn't be verified | Make sure your name and date of birth match your ID exactly; provide a government photo ID if asked |
| Address couldn't be verified | Use your full residential address (not a P.O. box); provide proof like a utility bill or lease |
| Program participation not confirmed | Upload a benefit letter dated within 12 months showing your name, program and agency (documents) |
| Income over the limit | Check the income table; confirm household size; see whether you qualify through a program instead |
| Document unreadable or expired | Resubmit a clear, complete, current document |
| Missed a deadline | Start a new application and respond promptly to any requests |
135% of the 2026 Federal Poverty Guidelines, 48 contiguous states and D.C. Household size shown under each bar.
$21,5461
$29,2142
$36,8823
$44,5504
$52,2185
$59,8866
$67,5547
$75,2228
Source: USAC Lifeline Support – How to Qualify; HHS – Poverty Guidelines
Before you reapply
- Read the denial reason carefully.
- Gather the document that fixes it.
- Double-check spelling, date of birth and address.
- In California, follow the California LifeLine Administrator's instructions (California).
Need help?
Email support@combowireless.com with your name and the reason on your notice (never your full SSN). We'll explain your options.
FAQs
Can I reapply right away?
Yes, once you've fixed the issue that caused the denial.
Does a denial affect my SNAP or Medicaid?
No. A Lifeline decision doesn't change your other benefits.