How to Get Your Free Device Combo

Before you apply

• Check eligibility. Qualify through SNAP, Medicaid, SSI, other programs or income.
• Make sure no one in your household already has Lifeline. If they do, you can transfer it instead.
• Check coverage at your address on the T-Mobile network.
• Pick your combo. Compare all nine on combo deals.
• Have a document ready, just in case: a recent benefit letter or income proof (see list).

Step 1: Apply online

Our application takes about 10 minutes. You'll enter your name, date of birth, residential address, contact details, qualifying program and combo choice, and you'll review the required Lifeline certifications. We only collect what's needed for eligibility, enrollment and activation. We don't ask for your Social Security number on our form.

Step 2: Verification

Your eligibility is confirmed through the Lifeline verification process: the National Verifier in most states, or the California LifeLine Administrator in California. Many applicants are verified automatically. Others are asked for a document.

Step 3: Approval and activation

Once approved, we set up your line with unlimited talk & text and a qualifying data allowance on the T-Mobile network. If you're switching, we transfer your number.

Step 4: Delivery

Your two free refurbished devices ship with free standard shipping. Follow the activation steps to get connected.

After you're connected

Staying enrolled takes three habits:

• Use your line at least once every 30 days.
• Recertify every year.
• Tell us within 30 days if you move or no longer qualify.

How it works FAQs