Having the right document ready is the easiest way to speed up your application. You don't need all of these, only the ones for the way you qualify.
Proof you're in a qualifying program
Use an official document from the agency that runs your program, such as:
- A benefit award, approval or eligibility letter
- A benefit verification letter or statement of benefits
- A notice letter of participation (e.g., for Federal Public Housing Assistance)
The document must show
Your name
Or the name of the household member who qualifies.
The program name
For example "SNAP," "Medi-Cal" or "Supplemental Security Income."
The issuing agency
The government office or agency that runs the program.
A current date
Dated within the last 12 months, or showing a future expiration date.
Benefit cards (like an EBT or Medicaid card) often don't show a current date, so they may not be accepted on their own.
Proof of income
If you qualify through household income, use one of these:
- Prior year's state, federal or Tribal tax return
- Current income statement from an employer, or three consecutive months of recent pay stubs
- Social Security statement of benefits
- Veterans Administration statement of benefits
- Retirement or pension statement of benefits
- Unemployment or workers' compensation statement of benefits
- Federal or Tribal notice letter of participation in General Assistance
- Divorce decree, child support award or other official document with income information
135% of the 2026 Federal Poverty Guidelines, 48 contiguous states and D.C. Household size shown under each bar.
Source: USAC Lifeline Support – How to Qualify; HHS – Poverty Guidelines
Identity and address
The verification process also confirms who you are and where you live. You may be asked for a government-issued photo ID, and for proof of address such as a utility bill, lease or mortgage statement. The Lifeline verification process may ask for the last four digits of your Social Security number or a Tribal ID number to confirm identity. Our own application form does not collect Social Security numbers.
Tips to avoid delays
- Make sure every page is readable: flat, well lit, all four corners visible.
- Your name and address should match what you enter on the application.
- Black out Social Security numbers and account numbers that aren't needed.
- Don't send original documents by mail. Copies or photos are fine.
Document FAQs
Do I always need to upload documents?
No. Many applicants are verified automatically through program databases. You only need documents if verification can't confirm your eligibility.
Can I use my child's Medicaid letter?
Yes. If a child or other household member qualifies, their benefit document can be used for your household.
Where do I send documents?
Follow the instructions you receive during verification. For questions about your Combo Wireless application, email support@combowireless.com. Never email your full Social Security number.