Last updated: September 26, 2026
1. Who we are
These terms are an agreement between you and Combo Wireless ("we," "us"). Combo Wireless is an approved Lifeline provider in California (including California LifeLine), New York, Texas and Florida. Our service runs on the T-Mobile network.
2. Eligibility
To receive Lifeline-supported service you must be at least 18 (or an emancipated minor), live in a state we serve, and qualify through a program or household income as confirmed by the official verification process. Only one Lifeline benefit is allowed per household. Submitting an application doesn't guarantee approval.
3. Service
Your service includes unlimited talk & text with a qualifying data allowance, as described in the plan details provided to you before you enroll. The Lifeline discount is applied to your service and is non-transferable. Coverage and speeds vary by location, device and network conditions.
4. Lifeline program rules
- You must use your service at least once every 30 days. After 30 days of non-use, we'll give you 15 days' notice before your Lifeline benefit is removed.
- You must recertify your eligibility every year.
- You must notify us within 30 days if you no longer qualify, if another household member receives Lifeline, or if you move.
- Providing false information can result in fines, imprisonment or being barred from the program.
See Lifeline disclosures for more.
5. Device combo offers
- Devices are Combo Wireless offers, not government benefits. They're free for eligible customers who enroll in our service.
- All devices are refurbished. Models, generations, storage, colors and specifications are subject to availability. We confirm your devices before shipping and may substitute a comparable device if your preference isn't available.
- Each combo includes two devices and one service line. One combo per household.
- Any additional terms that apply to your specific offer, including the switching offer, are provided with your offer confirmation.
6. Warranty
Devices include the standard manufacturer or provider warranty where applicable. Warranty coverage doesn't include damage from accidents, liquid, misuse or unauthorized repairs unless the applicable warranty says otherwise. Contact support@combowireless.com before returning any device.
7. Shipping
Devices ship with free standard shipping to the address on your approved application. Please inspect your package on arrival and report any damage to support@combowireless.com promptly.
8. Number transfers
You're responsible for providing accurate account information to transfer your number, and for any obligations to your previous carrier (such as remaining device balances or fees).
9. Acceptable use
Don't use the service for unlawful purposes, to harass others, to resell service, or in ways that harm the network. We may suspend service for violations.
10. Termination
You can cancel service at any time by emailing support@combowireless.com. We may end Lifeline-supported service if you're no longer eligible, fail to recertify, don't meet the usage requirement, or violate these terms, following the notice requirements of program rules.
11. Website information
Content on this website is general information and may change. See our disclaimer and editorial policy.
12. Limitation of liability
To the extent permitted by law, Combo Wireless isn't liable for indirect or consequential damages arising from use of the service, devices or website. Nothing in these terms limits rights you have under applicable consumer protection law.
13. Changes
We may update these terms. We'll post changes here and update the date above, and we'll notify customers of material changes as required.